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A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping A portion of every purchase supports ocean conservation projects - Our Mission Worldwide Shipping

Refund policy

Surface Interval does not initiate refunds, although you can exchange items or return your item for a credit note, that can be used on our online store. This applies for all pre-paid and cash on delivery orders. 

We offer one free size exchange per order (subject to stock availability). Please ensure you select your replacement size carefully, as repeat exchanges for the same order are not possible.

Express exchanges are possible but pick up and return costs will be taken care by the customer itself and is only available in Mumbai, and pre-paid. Same day exchanges are not possible. 

We offer one exchange attempt per order. In the event that the exchange shipment fails, is delivered to an incorrect address, or is not received by the customer, we will make reasonable efforts to assist and resolve the issue to the best of our ability.

Any such issues must be reported to us within 24 hours of the marked delivery date. Requests raised beyond this timeframe may not be eligible for resolution. If you have tried on your COD order and then sent it back, this will not be accepted by our team or our delivery partner. 

Refunds are not available for size exchanges. Please note: We cannot accept returns or exchanges of our SI one-piece product that has the sanitary protection damaged or removed. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and within 7 days of  getting the product. You’ll also need the receipt or proof of purchase, which you can email us! for further details please read our exchange policy below. 

To start a return/exchange, you can contact us at orders@surface-interval.com. Once we receive your return we will initiate the exchange and you will have the exchange complete in 10 - 14 working days.

Please note our team is available to help you out from 9 am to 5 pm on Monday to Friday and is unavailable on public holidays. 


We want to ensure everyone is happy with their product, so we always do our best to keep you happy! 

Damages and issues
As you probably know every piece is going to be unique in nature, therefore please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right! We request you to send us an image of the damage or defect for pre inspection. We’re happy to exchange the defected or damaged piece for a new one or issue a credit note which can be used on our online store. 

Please note that prints of designs may differ on selected product size.


Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards. We cannot accept returns or exchanges of our SI one-piece product that has the sanitary protection damaged or removed. 


Exchanges

APPLICABILITY OF POLICY

By agreeing to use the Surface Interval Exchanges policy and/or initiating a request for purchase of Product(s) on our website, via email or Instagram direct messaging, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on surface-interval.com

 

Please note that we may from time to time change the terms of the policy that govern your return, refund or cancellation of an order for products on surface-interval.com. Every time you wish to use our website, please check the policy to ensure you understand the terms and conditions that apply at that time.

 

 

  • We offer exchanges & returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24 to 72 hours

  • Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode. Pick-up can only be attempted at the location of your order.

  • Please note that once your return order has been received at our headquarters, it will go through a Quality Check and once approved, your exchange/return query will be processed further.

  • If the size you are requesting is unavailable, then the exchange will not be applicable, You can return your product for a credit note, which you can use at any time or once we restock the product. Exhanges of products is only applicialbe if your request size or product is still available.

  • Estimated delivery of all exchange queries fall between 10-14 working days.

  • If an exchange in size cannot be fulfilled due to the availability of stock, we will make sure to have this exchanged for another product or you will be issued a store credit which can be availed at your next online purchase.

  • For ALL return orders, refunds will be issued as a credit note once QC on the product has been approved. This will be shared on your registered email address.

  • Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, WE WON’T PROCEED FORWARD WITH THE QUERY.

  • If issues still persist, kindly drop us an email with your name and order ID on orders@surface-interval.com We are available Monday-Saturday between 11:00 AM - 6:00 PM. All pending queries will be solved on priority within 24 hours. 

  • All prepaid orders are final. We do not offer any cancellations and refunds. Any refunds are issued in the form of a store credit equivalent to the selling/MRP amount, which can be used within 3 (three) months. Store credits are non-refundable; and are only redeemable at our online store. Shipping charges are non-refundable.

 

Exchange/Return of Products:

 

(a) You may initiate the request of an exchange/return of a product if:

(i) Product does not fit;

(b) both the product and shipping package have been damaged;

(c) Product is defective;

(d) parts of the Product or accessory is missing;

You can exchange/return the product(s), purchased from us provided the product(s) satisfy below mandatory conditions:

 

  • The product has not been worn, cleaned or tampered with by you.

  • The brand tags, original packaging material, and accompanying accessories are intact and not altered, damaged or discarded by you.

  • The product is not altered, unless proven vendor defect.

  • Return is being initiated against the order under which it was bought and the product matches our records.

  • There is no foul odour, perfume, stains, dents, scratches, tears or damage on the product.

  • The product(s) if bought as a set should be exchanged as the complete set.

  • Products returned should be unused, undamaged, unwashed and in a saleable condition.

  • If the product has been worn, then the said product will not be acceptable for an exchange or a refund.

  • We are satisfied that the product has not been rendered defective or unusable.

  • Return of purchased products are facilitated through our reverse-logistics partners. On receipt of request for the return of a product on surface-interval.com and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you to collect the purchased products from you.



We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.


Refunds
Surface Interval does not initiate refunds although we are happy to exchange your product for the same or another.

 

Surface Interval — B2B Terms & Conditions

These terms apply to all business-to-business (B2B) purchases made with Surface Interval. By placing an order, the buyer agrees to the terms outlined below.

1. Orders & Payment Terms

  • All B2B orders require full payment in advance prior to production and dispatch. In some cases, we may require part payment prior to production. 

  • Orders will only be confirmed once payment has been successfully received.

  • Prices agreed upon at the time of order confirmation are final and non-negotiable.

2. Production, Quality Control & Dispatch

  • Estimated delivery timelines range between 10–14 working days, calculated post production, quality checks, and dispatch, and may vary based on order volume and destination.

  • While we strive to meet timelines, delays caused by logistics partners, customs clearance, weather conditions, or force majeure events are outside our control.

3. Shipping, Customs & Duties

  • Once the shipment leaves our warehouse or office (FOB), Surface Interval is not responsible for customs duties, import taxes, VAT, or clearance fees imposed by the destination country.

  • Customs policies vary by country, and Surface Interval cannot predict, influence, or guarantee customs charges or clearance timelines.

  • Any delays caused by customs authorities are not grounds for refunds, cancellations, or chargebacks.

4. Risk Transfer & Delivery Responsibility

  • Responsibility for the shipment transfers to the buyer once the order has been dispatched and handed over to the logistics partner.

  • Surface Interval is not liable for delays, losses, or damages caused during transit by third-party carriers, although we will assist where possible in coordination with the courier.

5. Inspection & Reporting Issues

  • Buyers are required to inspect all goods upon receipt.

  • Any manufacturing defects, discrepancies, or quality issues must be reported within 14 days of delivery.

  • Claims submitted after 14 days may be reviewed, but assistance will be limited and not guaranteed.

6. Claims & Evidence Requirements

  • For any claim to be considered, the buyer must provide:

    • Clear images and videos

    • Multiple units showing the same issue (not isolated cases)

  • Claims supported by 1–2 images or single-piece evidence will not be accepted.

  • This ensures fair assessment and protects both parties from isolated handling or wear-and-tear issues.

  • If there is a substantial claim, Surface Interval LLP cannot help if the product is not returned to us and due investigation has taken place. 

7. Washing, Usage & Product Care

  • Surface Interval cannot guarantee product condition post-wash, as washing methods, detergents, water quality, drying techniques, and handling fall outside our control.

  • Any damage, shrinkage, fading, or deformation resulting from washing, drying, or improper care does not qualify as a manufacturing defect.

  • Buyers are expected to follow provided care instructions.

8. Refunds, Returns & Exchanges

  • No partial or full refunds will be issued:

    • After 14 days from delivery

    • If the product has been used, washed, altered, or resold

    • 5% defect can occur. 

  • Approved claims within the 14-day window may result in:

    • Replacement of defective units, or

    • Store credit, at Surface Interval’s discretion

  • Refunds to original payment methods are not guaranteed for B2B transactions.

  • There is no 100% gaurantee unless a due investigation has taken place. 

9. Limitation of Liability

  • Surface Interval’s liability is strictly limited to the value of the goods supplied.

  • Under no circumstances shall Surface Interval be liable for:

    • Loss of profits

    • Business interruption

    • Indirect or consequential damages

    • Customer dissatisfaction arising from resale or end-consumer usage

10. Force Majeure

  • Surface Interval shall not be held responsible for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, strikes, port congestion, government actions, pandemics, or supply chain disruptions.

11. Governing Law

  • All B2B transactions are governed by the laws of India, unless otherwise agreed in writing.

  • Any disputes shall be subject to the jurisdiction of Indian courts.